Safe Gaming

dhka7 Responsible Gaming — Your Protection is Our Priority

Gaming is for entertainment — not addiction. dhka7 is here with you to ensure your gaming experience stays enjoyable and in control at all times.

Our Commitment

Why is Responsible Gaming Important?

dhka7 believes that online gaming should be an enjoyable form of entertainment — without harming other responsibilities in life. As a trusted platform for players across Bangladesh, we see responsible gaming not just as a policy, but as one of our core values.

Gaming addiction is a real problem that can affect anyone's life. That is why at dhka7 we provide tools and resources that help you play consciously and in control. The main goal of our responsible gaming policy is to ensure every player's mental and financial wellbeing.

Remember — the minimum age to play at dhka7 is 21 years. Minors are not permitted to use the platform under any circumstances. Stay alert to ensure that children or teenagers around you cannot access this platform.

Important Warning

Gaming can become addictive. If you feel that gaming is affecting your daily life, family or work, contact us right away.

Get Immediate Support

If you or a loved one is struggling with a gaming problem, our Bengali-language support team is available 24/7.

  • 24/7 Live Chat Support
  • Email: [email protected]
  • Full support in Bengali
  • Confidentiality guaranteed
Protection Tools

Keep Your Gaming Under Control

dhka7 offers you these special features to help you play consciously and safely.

Set Deposit Limits

Set a maximum deposit limit daily, weekly or monthly. Once a limit is set, it takes effect immediately. If the limit is increased, it takes 7 days to come into effect — this is for your safety.

Self-Exclusion

Close your account for a set period (30 days, 6 months or permanently). No promotional emails or advertisements will be sent during self-exclusion. This is the strongest self-protection measure available.

Time-Out Break

Take a short break from 1 day up to 6 weeks. Logging in will not be possible during a time-out. A short break can often bring gaming habits back to a healthy level.

Reality Check Reminders

Receive automatic reminders every 30, 60 or 90 minutes showing how long you have been playing and how much has been deposited or withdrawn. These small notifications help you stay aware.

Age Verification

Age verification is mandatory when registering at dhka7. Only individuals aged 21 or above can open an account. National ID Card verification is carried out during the KYC process.

24/7 Bengali Support

For any questions, concerns or help regarding responsible gaming, our Bengali-language support team is available via live chat seven days a week, twenty-four hours a day.

Awareness

Recognise the Warning Signs

Gaming addiction develops gradually and the person often does not realise it themselves. Ask yourself the following questions:

  • Finding it hard to stop gaming, even when you want to?
  • Placing bigger bets to chase your losses?
  • Hiding your gaming from family or friends?
  • Gaming affecting your work, studies or family responsibilities?
  • Playing with borrowed money or money needed for essentials?
  • Feeling anxious or uneasy when not gaming?
  • Spending more time and money on gaming than before?

If the answer to any of the above questions is "yes", contact us — we will help you in confidence.

Healthy Gaming

Tips for Playing Responsibly

Following these simple rules will keep gaming enjoyable at all times:

  • Only bet what you can afford to lose.
  • Set a budget in advance and stick to it.
  • Set a time limit — decide how long you will play each day.
  • Never play when tired, under stress or under the influence of alcohol.
  • Do not try to chase your losses.
  • Do not think of gaming as a source of income.
  • Take regular breaks and keep up other hobbies.
  • Spend time with family and friends.
How to Use

Activate Protection Tools

Enable protection settings on your account in just a few steps.

01

Log In

Log in to your dhka7 account and go to the "Account Settings" or "Responsible Gaming" menu.

02

Choose Your Limits

Deposit limits, session time limits or time-out — choose the protection that suits you.

03

Confirm

Save your preferred setting. Deposit limits take effect immediately; increases take 7 days.

04

Get Help

Contact us via live chat for self-exclusion — we will assist you right away.

Age Protection

Ensure Protection for Minors

dhka7 is for individuals aged 21 or above only. We verify age through a strict KYC process and a National ID Card is checked at the time of account registration.

If there are children or teenagers in your home, take a few simple steps:

  • Never share your login details.
  • Use parental control software on your browser.
  • Use a password lock on your device.
  • Always log out after using the app or site.
  • Make your children aware of the risks of online gaming.

Our Age Verification Process

  • Date of birth verified at registration.
  • KYC verification with National ID Card (NID).
  • Withdrawals restricted until account is verified.
  • Automatic investigation on suspicious activity.
  • Immediate closure if a minor's account is identified.

If you have any issues with age verification, email [email protected] or contact us via live chat.

Common Questions

Responsible Gaming FAQ

Log in to your account and go to the "Responsible Gaming" settings section. There you can set a daily, weekly or monthly deposit limit. Once a limit is lowered, it takes effect immediately. However, if you request to increase a limit, it takes 7 days to come into effect — this is done for your protection. If you have any issues, contact us via live chat.

Yes. Your account balance remains safe during self-exclusion. Before self-exclusion begins, our support team will help you withdraw your available balance. The minimum withdrawal amount is ৳500 and payment is usually completed within 5-30 minutes.

Short-term time-outs (1 day to 6 weeks) reactivate automatically once the period ends. However, for long-term self-exclusion, reactivation before the set period is not possible. This is intentionally designed this way so that a moment's decision does not break your protection.

The account holder must request self-exclusion themselves. However, if you believe a family member is struggling with a gaming problem, let our support team know. We will offer advice in confidence and help you take the necessary steps.

Yes. Excessive gaming can cause anxiety, depression, sleep problems and strain on family relationships. If you feel gaming is having a negative effect on your daily life, work or relationships, that is a sign that a break is needed. Our support team will help you make the right decision.

Date of birth must be provided at registration and a National ID Card (NID) is verified during the KYC process. Anyone under 21 years of age cannot create or use an account. Withdrawals are also restricted until verification is complete. Contact support if you have any questions.

Play Safe, Enjoy the Fun

dhka7 is always ready to keep your gaming experience in control and enjoyable. Contact support or enjoy our games — responsibly.

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Support

Contact Our Support Team

For any concerns, questions or help regarding responsible gaming, our Bengali-language support team is always ready.

Live Chat

Get immediate support in Bengali 24/7.

Email Support

[email protected] — contact us in confidence.

FAQ Page

Visit our FAQ — find answers to common questions.