dhka7 Privacy Policy

This Privacy Policy ("Policy") is issued on behalf of the dhka7 platform ("we", "us") and applies to all users ("you", "user") of the website https://dhka7.cam. By using our platform, you are considered to have agreed to the terms set out in this policy.

dhka7 is committed to providing a safe and reliable online gaming experience for players in Bangladesh. We believe that the protection of your personal information is a fundamental right, and to that end we maintain the highest security standards in the industry.

Please read this policy carefully. If you have any questions, contact us via our 24/7 live chat support or by email.

When you register on dhka7, log in, or use any of our services, we may collect the following types of information:

1.1 Personal Identification Information

• Full name and nickname
• Date of birth (for age verification — only those aged 21 or above may use the service)
• National ID or passport number (for KYC verification)
• Email address
• Mobile number
• Residential address

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking account number
• Transaction history — records of deposits and withdrawals
• Type of payment method used

1.3 Technical and Usage Information

• IP address and device identifiers
• Browser type and operating system
• Time of site access and session duration
• Information on which pages were visited and which games were played
• Information obtained from cookies and similar tracking technologies

1.4 Communication Information

• Records of your conversations with our support team via live chat or email
• Details of complaints or requests

We use your information only for the following legitimate purposes:

• Account Registration and Management: Creating, managing, and keeping your account secure.
• Identity and Age Verification (KYC): To meet regulatory requirements and to prevent access by minors.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, or Upay.
• Customer Support: Answering your questions, resolving complaints, and ensuring 24/7 support.
• Responsible Gaming: Identifying excessive gaming or problematic behaviour and providing the necessary support.
• Fraud Prevention and Security: Detecting and preventing unauthorised transactions and suspicious activity.
• Service Improvement: Analysing user experience to improve the quality of the platform.
• Promotional Communications: Sending bonus offers and promotional information subject to your consent.

You have the following rights regarding your personal information:

• Right to Know: Contact us if you want to know what information we hold about you.
• Right to Rectification: You may request correction if any of your information is inaccurate.
• Right to Erasure: Subject to legal obligations, you may request that your information be deleted.
• Right to Restrict Processing: In certain circumstances, you may request that the use of your information be restricted.
• Right to Opt Out of Promotional Communications: You may unsubscribe from marketing communications at any time.
• Right to Lodge a Complaint: You have the right to file a complaint if you are not satisfied with how we process your information.

Contact our support team to exercise these rights. We generally respond within 30 business days.

dhka7 strictly enforces a 21+ age limit. Our platform is for those aged 21 or above only.

We do not intentionally collect any information from minors. Age verification is mandatory at registration and is confirmed through the KYC process. If a minor has registered by mistake, their account will be closed immediately and the collected information will be deleted.

We may update this privacy policy from time to time. For any significant changes, we will notify you by email and publish the date of the update on this page.

If you continue to use the platform after changes have been made, you will be considered to have agreed to the revised policy. We therefore encourage you to review this policy regularly.

Our servers and technology infrastructure may be located in various countries. In the collection and processing of data, your information may be transferred outside Bangladesh. However, for any such transfer, we ensure that the protection of your information is maintained to the standard set out in this policy.

For transfers of data to third countries, we put in place the necessary contractual safeguards and technical security measures to keep your information protected.